This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
- Terms of return (7 days)
- State of return ( "The returned item must be in its original condition, unworn and without any damage. It must also be returned with all original packaging, tags, and accessories.")
- Reason for return (damaged or wrong product) "Customers can return items if they receive a damaged product, have a technical defect, or if the received item does not match their original order."
- Process for return ( how to initiate a return, how to contact customer service) "To return an item, please first send an email to Dora@dorafashion.ca explaining the reason for the return clearly. After reviewing your email, we will send you the exact return address and the necessary instructions for shipping the item."
- Process of refund ( terms of refund, duration, payment details) "Upon receiving and inspecting the returned item to ensure it meets our return conditions, the refund will be processed within 5 to 7 business days to the bank account that was used during the purchase."
- Contact details: Email: Dora@dorafashion.ca